AIOps (Artificial Intelligence for IT Operations) brings together observability, automation, analytics, and AI/ML to help IT teams detect, understand, and resolve issues faster.
This document provides a quick and easy summary of the major AIOps features and the top tools/apps implementing them.
1. Full-Stack Observability
What it does
Provides end-to-end visibility across the entire technology stack, including:
- Infrastructure (VMs, servers, networks)
- Applications and microservices
- Cloud resources
- Databases and APIs
- Containers / Kubernetes
Observability includes metrics, logs, traces, and events in one unified view.
Apps Using This Feature
- Dynatrace (OneAgent full-stack observability)
- Splunk Observability Cloud
- IBM Instana
- Datadog, New Relic (industry popular)
2. AI-Based Root-Cause Analysis (RCA)
What it does
Uses machine learning to automatically:
- Analyze telemetry data
- Identify the true cause of incidents
- Show dependency and impact relationships
- Reduce manual troubleshooting time
Apps Using This Feature
- Dynatrace Davis AI (causal AI)
- IBM Watson AIOps (probabilistic reasoning)
- Splunk ITSI (correlation searches + insights)
3. Event Correlation & Alert Noise Reduction
What it does
- Groups related alerts into a single problem
- Eliminates duplicate or irrelevant alerts
- Reduces alert fatigue for engineers
- Helps teams focus on meaningful incidents
Apps Using This Feature
- Splunk ITSI (Event Analytics)
- IBM AIOps Event Manager
- Dynatrace Problem Correlation
- BigPanda and Moogsoft (specialized correlation tools)
4. Causal Relationships & Service Dependency Mapping
What it does
Shows how components depend on each other:
- Maps services, APIs, nodes, databases
- Shows “cause → effect” chains
- Helps understand impact radius during outages
Apps Using This Feature
- Dynatrace Smartscape Dependency Maps
- IBM Cloud Pak for AIOps (Topology & Causal Models)
- Splunk ITSI Service Maps
- Instana Service Graph
5. Early Anomaly Detection
What it does
AI detects unusual patterns before they become incidents:
- Latency deviation
- Traffic spikes
- Resource leaks
- Error rate patterns
Helps prevent outages and downtime.
Apps Using This Feature
- Dynatrace (automatic anomaly detection)
- Splunk ITSI adaptive thresholds
- IBM Instana anomaly detection
6. Automated Remediation
What it does
Executes automated or semi-automated actions such as:
- Restarting crashed services
- Scaling resources
- Running scripts
- Clearing cache
- Deploying fixes
- Triggering workflows or runbooks
Can be auto, manual, or with human approval.
Apps Using This Feature
- Dynatrace Automation / Workflows
- Splunk Phantom (SOAR) + ITSI Actions
- IBM Runbook Automation / Cloud Pak for Automation
7. Hybrid-Cloud Insights
What it does
Provides consistent monitoring and automation across:
- On-prem systems
- Private cloud
- Public cloud (AWS, Azure, GCP)
- Kubernetes clusters
Apps Using This Feature
- Dynatrace (multi-cloud)
- IBM Instana
- Splunk Observability
8. RMM, Ticketing & Automation (for MSPs)
What it does
Used mainly by Managed Service Providers for:
- Remote Monitoring & Management (RMM)
- Patch management
- Endpoint monitoring
- Auto-ticket creation
- Workflow automation
Apps Using This Feature
- NinjaOne
- Atera
- ManageEngine RMM
- ConnectWise Automate
📌 Quick Summary Table
| Feature | What It Means | Apps Using It |
| Full-Stack Observability | End-to-end monitoring with metrics, logs, traces | Dynatrace, Splunk, Instana |
| AI Root-Cause Analysis | AI finds exact cause of incidents | Dynatrace Davis, IBM AIOps, Splunk ITSI |
| Event Correlation | Groups related alerts, removes noise | Splunk ITSI, IBM AIOps, Dynatrace |
| Causal Relationships | Maps cause→effect across services | Dynatrace, IBM AIOps, Splunk, Instana |
| Early Anomaly Detection | AI detects issues early | Dynatrace, Splunk, Instana |
| Automated Remediation | Auto-heal workflows | Dynatrace, Splunk Phantom, IBM Runbooks |
| Hybrid-Cloud Insights | Unified monitoring for multi-cloud | Dynatrace, Instana, Splunk |
| RMM for MSPs | Remote management, ticketing | NinjaOne, Atera, ManageEngine |
